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FAQs

All the answers to your questions about our work, or about our involvement with The Dog House.

If you’ve a question we haven’t answered about our work, our involvement with The Dog House, or something else, you can contact our Supporter Relations team.

Who is Wood Green, The Animals Charity?

Wood Green has been transforming pets’ lives for more than 95 years.  

Every year, the charity’s dedicated teams work tirelessly to provide safe shelter, specialist care, and a brighter future for thousands of dogs, cats and small pets. Many have been abandoned and neglected, leaving them with serious medical conditions and complex behavioural issues. But through our top-class facilities, welfare-friendly handling and proven behaviour modification programmes, we deliver the best quality care to give every pet a second chance at happiness. 

For people who already have pets, we can help them enjoy a mutually rewarding relationship through free one-to-one behavioural advice about dogs, cats and small pets, as well as a variety of engaging workshops and training classes hosted by the charity’s qualified Behaviour & Training Specialists. In the local community, Wood Green also offers direct support to pet owners struggling to cover the cost of pet care – such as providing pet food, preventative medication like flea and worming treatment, or grants towards veterinary bills (subject to assessment). 

Wood Green and The Dog House

Where is The Dog House filmed?

The Dog House is filmed at Wood Green, The Animals Charity’s 43-acre centre in Godmanchester, Cambridgeshire.

Who filmed The Dog House?

The Dog House is commissioned by Channel 4 and produced by Five Mile Films, a Bristol-based independent television company.

Will there be another series of The Dog House?

We are delighted that two series of The Dog House are available to watch on All4, and series three will air early in January 2022. A fourth series has also been filmed – watch this space for more updates! 

Did the participants know what dog they would be matched with ahead of filming?

The participants didn’t know. We want to ensure the experience is as authentic and representative of the off-screen process as possible. The discussions with our Pet Advisors are carried out with genuine ambition to understand the needs of the individuals and families. The dogs are chosen there and then once the information is gathered.  

Does everyone who rehomes a dog from Wood Green go through the same process as what we see on screen?

Only a small part of the rehoming journey is shown on screen, and there’s much more happening behind the scenes. Finding the right match for each dog is never compromised and is always our top priority. The individuals and families you see on the show will go through the same process as anyone else, from the information we ask for during application, through to the conversations held with the Pet Advisors on screen.   

Adopting a pet from Wood Green

What is your rehoming process?

The Dog House offers a fascinating insight into the extent of the work involved in the rehoming process, but what you see on TV is only a snapshot of each dog’s story. Every dog at Wood Green arrives with their own story and each one is unique. Some may need urgent medical treatment or behavioural training, while others might just need love and care until we find them a forever home.  

Dogs are incredibly popular. In fact, up to 10,000 people register their interest in rehoming a dog every month! There’s a lot that goes into the rehoming process to ensure that each dog has the best chance of a happy future. If you’re looking to rehome a pet from Wood Green, please register your interest here. Your answers will help us decide whether you could be the perfect match for one of the dogs, cats or small pets in our care. If our team finds an animal that matches the details you supply on your registration form, someone will be in touch with you to discuss next steps. 

Can I visit Wood Green?

Visits to Wood Green’s Godmanchester centre are by appointment only for people using our services, such as rehoming a pet or attending one of our workshops or training classesAnyone is welcome to visit the charity shop without an appointment. 

Can I visit the dogs in your kennels?

Wood Green’s dog kennels are not open to the public. We take our responsibility for the wellbeing of these dogs very seriously. We strive to minimise stress for every dog in our care by responding to their individual needs – helping them feel safe, relaxed and happy. Since closing our kennels to the public in 2014, the dogs are generally much happier during their time with us. Access to animals at our centres is by appointment only. The appointments are issued to people who register their interest in our pets and are then matched with one or more of our pets. 

Wood Green and fundraising

Do you take donations of pet food and toys?

We are always grateful for donations of items that you no longer need. We are able to accept unopened food, toys, beds and blankets in a reusable condition (if used), knitted blankets (recommended size of 75cm x 75cm), knitted cat toys (we spray Feliway on them to keep our cats calm), towels, newspaper and shredded paper – these can be donated at our Godmanchester centre during opening hours.

To help us plan ahead and ensure we have everything we need for the pets in our care, the best way to support us is through an online donation.

We’re sorry, but we are unable to take medicine (even if it’s unopened), duvets or pillows.

Do you have door-to-door fundraisers operating in my area?

We’re very happy to confirm that our face-to-face charity fundraisers have resumed working from 12 April, in line with the latest government guidance, and that we’re able to share updates on our work with homeless pets in need in person once again.

Our fundraisers follow strict COVID-secure guidance, and our donation processes are fully contactless.

Are your fundraisers working to COVID-secure standards?

In addition to our usual procedures, our fundraisers are observing all current Covid-19 guidelines, including:

  • Maintaining a 2m distance from the public and each other wherever possible
  • Using contactless fundraising processes
  • Following strict cleanliness protocols
  • Wearing face coverings

We are confident these measures will enable us to safely continue meeting members of the public again and share updates on our charity work for homeless pets in need.

How can I recognise a Wood Green face-to-face fundraiser?

All of our fundraisers wear Wood Green branded clothing and carry official ID badges that display the fundraiser’s name, photograph and badge number. If you are unsure the person is a Wood Green fundraiser, please call us on 0300 303 9876 and select option 3.

I have a question, feedback or concern about your fundraising activities

If you have any questions or feedback on any of our fundraising activities, please call us on 0300 303 9876 (option 3), or contact us online. Please have the postcode of the area you are enquiring about to hand, as this will be useful for our team when investigating.

Other frequently asked questions

Where can I find help if I’m struggling with my pet?

Pet ownership isn’t always easy. If you’re struggling with your pet and need help, we are always here to listen to your problems and talk you through some of your options in the hope to resolve them. Whether you need free advice, behavioural or financial support, or if you feel you need to give up your pet, we can support you through the next steps.

Please contact our Pet Support Team here. Alternatively, call 0300 303 9333 between 8am and 4.30pm, seven days a week.

I would like to foster a dog. What is the process?

Fostering pets is a hugely rewarding experience, and we’re so grateful that you’re interested in getting involved. You can find out more about fostering, and apply to be a Wood Green fosterer here. 

What is your position on euthanasia?

At Wood Green we give homeless and vulnerable pets the greatest chance of a positive future – a second chance at life. We put all the care, training and love into making that a reality. But when we have done all we can to help a pet overcome a serious medical condition, severe behavioural problem, or both, a decision has to be made about putting them to sleep.

This involves our team of experts assessing each pet for quality of life and, for those with behavioural problems, the risk to other pets and people. We have a duty to consider the welfare of every pet in our care. In extreme cases, euthanasia will be considered – and is a decision that is never taken lightly.

For more information, please see our policies here.

I have a press enquiry. Who do I contact?

Please get in touch with our Communications Team by emailing press@woodgreen.org.uk or calling 0300 303 9333 ext. 1237. For any out-of-hours media enquiries, please contact Justin Morris on 07588 803 279.  

I've contacted you, but I haven't heard anything?

We receive a large number of enquiries every week and whilst we appreciate your interest, it may take a little longer for us to respond to everyone. If you have completed a form to adopt a pet, it will be run daily through our system against all of our available pets. Our team can only respond to those emails where a match is successful.