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FAQs

All the answers to your questions about our work, or about our involvement with The Dog House.

If you’ve a question we haven’t answered about our work, our involvement with The Dog House, or something else, you can contact our Supporter Relations team.

Who is Wood Green, The Animals Charity?

Wood Green is proud to be one of the UK’s largest pet charities. We’ve been transforming pets’ lives for more than 95 years. Every year, Wood Green’s dedicated teams work tirelessly to provide safe shelter, specialist care, and a brighter future for thousands of dogs, cats and small pets. Many have been abandoned and neglected, leaving them with serious medical conditions and complex behavioural issues. But through our top-class facilities, welfare-friendly handling and years of experience, we deliver the best quality care for every animal who needs us, giving them a second chance at happiness. We also educate, advise and support pet owners so they can enjoy a mutually rewarding and happy relationship with their pets.

Where is The Dog House filmed?

The Dog House is filmed at Wood Green, The Animals Charity’s 52-acre centre in Godmanchester, Cambridgeshire.

Who filmed The Dog House?

The Dog House is commissioned by Channel 4 and produced by Five Mile Films, a Bristol-based independent television company.

Will there be another series of The Dog House?

We are delighted that, following the success of series one in 2019, a further two series of The Dog House have been filmed at Wood Green. Series two is now available to stream on All4, and series three is due to air later in 2021.

How were you able to film during the COVID-19 pandemic?

The pandemic had a huge effect on filming but we were all committed to the show continuing if at all possible – and we managed to film 18 episodes under COVID-safe protocols. The first national lockdown occurred days before we were due to start filming series two. We pushed back the start of filming by four months and, when we re-started, a thorough set of risk assessments and procedures were carried out by ourselves and Five Mile Films to ensure the safety of everyone involved.

You ended up filming in the summer months, how did you keep the dogs cool?

The safety and comfort of the dogs was our priority during filming, and heat is a significant factor when managing the health and wellbeing of dogs. We conducted a full risk assessment of all activities and the environments, taking into consideration each dog’s breed, age and condition. We also began filming early in the morning when it was cooler, and worked with Five Mile Films to install equipment including a large pergola, an air conditioning unit, cool mats and paddling pools.

Did the participants know what dog they would be matched with ahead of filming?

The participants didn’t know ahead of their arrival on site which dog they might be matched with. We want to ensure the experience is as authentic and representative of the off-screen process as possible. The discussions with our Pet Advisors are carried out with genuine ambition to understand the needs of the individuals and families. The dogs are chosen there and then once the information is gathered.

Does everyone who rehomes a dog from Wood Green go through the same process as what we see on screen?

Only a small part of the rehoming journey is shown on screen. Filming this process means we need to take a different approach, and there’s much more work going on behind the scenes than appears on the show. Finding the right match for each dog is never compromised, it’s always our top priority. The individuals and families you see on the show go through the same process as any other member of the public, from the information we ask for during application, through to the conversations held with the Pet Advisors.

What is your rehoming process?

The Dog House offers a fascinating insight into the extent of the work involved in the rehoming process, but what you see on TV is only a snapshot of each dog’s story. Every dog at Wood Green arrives with their own story and each one is unique. Some may need urgent medical treatment or behavioural training, while others might just need love and care until we find them a forever home.

Dogs are incredibly popular. In fact, over 10,000 people register their interest in rehoming a dog every month! There’s a lot that goes into the rehoming process to ensure that each dog has the best chance of a happy future. If you’re looking to rehome a pet from Wood Green, please register your interest here. Your answers will help us decide whether you could be the perfect match for one of the dogs, cats or small pets in our care. If our team finds an animal that matches the details you supply on your registration form, someone will be in touch with you to discuss next steps.

For more information, please see our rehoming FAQs here.

Can I visit Wood Green?

Our centres remain closed to general visitors currently, but we are still able to safely rehome our pets by inviting people to our sites on an appointment basis, or by taking pets directly to their loving new homes. All staff abide by social distancing rules throughout the rehoming process and in their other day-to-day work. All our charity shops are temporarily closed, but are due to re-open on the 12th April as per the guidelines set out by the government. For updates, please refer to our list and contact details here.

Can I visit the dogs in your kennels?

Wood Green’s dog kennels are not open to the public. We take our responsibility for the wellbeing of these dogs very seriously. We strive to minimise stress for every dog in our care by responding to their individual needs – helping them feel safe, relaxed and happy. Since closing our kennels to the public in 2014, the dogs are generally much happier during their time with us. Access to animals at our centres is by appointment only. The appointments are issued to people who register their interest in our pets and are then matched with one or more of our pets.

What is your position on euthanasia?

At Wood Green we give homeless and vulnerable pets the greatest chance of a positive future – a second chance at life. We put all the care, training and love into making that a reality. But when we have done all we can to help a pet overcome a serious medical condition, severe behavioural problem, or both, a decision has to be made about putting them to sleep.

This involves our team of experts assessing each pet for quality of life and, for those with behavioural problems, the risk to other pets and people. We have a duty to consider the welfare of every pet in our care. In extreme cases, euthanasia will be considered – and is a decision that is never taken lightly.

For more information, please see our policies here.

Where can I find help if I’m struggling with my pet?

Pet ownership isn’t always easy. If you’re struggling with your pet and need help, we are always here to listen to your problems and talk you through some of your options in the hope to resolve them. Whether you need free advice, behavioural or financial support, or if you feel you need to give up your pet, we can support you through the next steps.

Please contact our Pet Support Team here. Alternatively, call 0300 303 9333 between 8am and 4.30pm, seven days a week.

I would like to foster a dog. What is the process?

Fostering pets is a hugely rewarding experience, and we’re so grateful that you’re interested in getting involved. You can find out more about fostering Wood Green dogs, and apply to be a Wood Green fosterer here.

I have a press enquiry. Who do I contact?

If you have any press enquiries, please get in touch by calling 0300 303 9333 and ask to be put through to the Communications team. Alternatively, you can reach individual members of the team with the following details:

Catie Allwright

catie.allwright@woodgreen.org.uk

0300 303 9333 ext. 1237

Nicole Perez

nicole.perez@woodgreen.org.uk

07856 240 152

For any out-of-hours media enquiries, please contact Justin Morris on 07588 803 279.

I've contacted you, but I haven't heard anything?

We receive a large number of enquiries every week and whilst we appreciate your interest, it may take a little longer for us to respond to everyone. If you have completed a form to adopt a pet, it will be run daily through our system against all of our available pets. Our team can only respond to those emails where a match is successful.